Frequently Asked Questions
How long will my order take?
Handling at Miami Bonsai Specialist runs 1–2 business days and transit 3–7, so 4–9 business days in total, with tracking emailed the moment the parcel is scanned.
How much is shipping?
Miami Bonsai Specialist charges a flat $6.99 for US delivery, waived on orders of $59.00 and over.
Do you ship outside the United States?
No: the Miami Bonsai Specialist carrier account covers US addresses only.
Can I collect my order from the shop?
Web orders from Miami Bonsai Specialist go out by carrier, while in-person buying happens at 15380 SW 232nd St, Miami, FL 33170, United States during Daily: 9:00 AM–5:00 PM.
What can I pay with?
Card payment is available at Miami Bonsai Specialist, together with Afterpay, Klarna and WeChat Pay, processed entirely by the payment provider.
Can I return something?
Within 30 days of delivery Miami Bonsai Specialist will take an unused item back in its original packaging; a mistake of ours carries a prepaid label. See the Refund and Returns Policy page for the conditions Miami Bonsai Specialist works to.
How fast are refunds?
Miami Bonsai Specialist turns refunds round within 5-7 business days of the return being checked in; statements take a little longer to catch up.
Can I cancel an order?
Write quickly and Miami Bonsai Specialist can stop the order before picking; after that point it is a return like any other.
Is my payment secure?
Miami Bonsai Specialist sees a confirmation and the last four digits, never the card number itself.
How do I reach a person?
A person at Miami Bonsai Specialist reads [email protected] and answers within 1 business day, or pick up the phone: (786) 379-2825.
Still stuck?
Miami Bonsai Specialist
15380 SW 232nd St, Miami, FL 33170, United States
Phone: (786) 379-2825
Email: [email protected]
Hours: Daily: 9:00 AM–5:00 PM